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Please provide the following information:

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Need transportation while your car is in our shop?

R&R would be happy to arrange for a rental car for you.

Please phone us 24 hours before you plan to bring us your car, or email us.

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Download this form as a PDF: RandR-form.pdf
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Please provide us with the following information:

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Download this form as a PDF: RandR-form.pdf
Right-click, then Save As

Please provide us with the following information:

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R&R Auto Service is dedicated to providing you with the very best service and care for your domestic or import car. Visit us soon!

Our Night Drop box is at the back of our building. For prompt service, download our Drop-off form and leave the completed form with your keys.

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About this Privacy Notice

R&R Auto Service is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site; you can be assured that it will only be used in accordance with this privacy statement.

R&R Auto Service will never sell, give or trade your personal information, including email address, with a third party.

R&R Auto Service may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/01/2008:

The following pages describe how we treat:
• Personal information that can be traced back to you, such as your name, home address, and email address (“PI”).
• Information that cannot be traced back to you individually, such as the type of web browser you are using or aggregate information such as the total number of users of a certain age who access the Site per month (“Non-Personal Information” or “NPI”).

Personal information we collect and how it is used

The following types of Personally Identifiable Information may be collected and stored by the site and used by R&R Auto Service:

Email Address
As part of using this site, you may be asked to provide your email address. Your email address will be used to deliver the communications you request from us, or to contact you regarding your car while we are providing service.

Name, Addresses
As part of doing business with us, or for requesting additional information or services, you may be asked to voluntarily provide your real name, address, and other such real contact information. Your name also may be used to deliver communications such as marketing communications through the mail.

When We Disclose Your Personal Information
Again, R&R Auto Service will never sell, give or trade your personal information, including email address, with a third party.

We permit distribution of your Personal Information as follows:
• To our employees who have an express need to know such information in order to provide you with service or information related to doing business with us.
• In response to a valid subpoena or other compulsory request from law enforcement.
• To our officers, legal counsel or their designees if necessary during the investigation of abuse or harassment.
• Where the Information is necessary to illustrate or resolve technical issues with the site.
• To conduct audits or other similar operations procedures, but only as minimally required to perform such procedures.
• Where a user may have conducted him or herself inappropriately on the site, to block the user’s Network Address.
• To a correctional institution in which you become an inmate.
• Where we reasonably determine it is necessary to protect the rights, property or safety of our company, our users or the public.
• We may freely distribute Non-Personal Information to any party for any reason, subject to applicable laws.

In the event that ownership of R&R Auto Service changes as the result of a merger, acquisition or transfer of assets to another company, your information may be transferred to the successor company.

Opt In and Opt Out

Opt In
You can access most portions of the site without entering any information and without expressly having the consent to any specific question (beyond complying with the Terms). “Opting-In,” however, is the process by which you expressly indicate that you want to participate in the site or one of its features, options, tools or services. By entering your personal information in at the appropriate screen on the site (e.g., “Receive Our Newsletter”), you are indicating that you are “Opting-In” to the site.

Opt Out
If you no longer wish to receive our e-newsletter, simply click on the unsubscribe option at the bottom of the newsletter, and we will remove your email address from our subscription list.

Email and Other Communications to Us
When you send us emails, letters, faxes or other communications, we will retain and store such communications in order to keep a reliable record and validate the information.

How You Can Access or Correct Your Information
If you have any questions, comments or complaints about this Privacy Notice, please contact us through the site, by email, by phone or by post at:

R&R Auto Service
22611 Markey Ct. # 102
Sterling, VA 20166
PHONE: (703) 430-0770
FAX: (703) 450-0770
EMAIL: RandRinc@RandRAutoservice.com

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• ALLDATA: is a leading provider of OEM automotive repair information and solutions to the professional automotive service industry.
• ASE National Institute for Automotive Excellence: ASE certification is an important sign of professionalism.
• Consumers Checkbook: a non-profit consumer information and service resource.
• The International Automotive Technicians’ Network: The IATN is the largest network of automotive repair professionals in the world: a group of 65,425 from 152 countries. The members of this group exchange technical knowledge with their peers around the globe, sharing over 1 million years of experience.
• Virginia Department of Environmental Quality: Protects the environment of Virginia in order to promote the health and well-being of the citizens of the Commonwealth.

Other Links:

• BNI Business Exchange: The Business Exchange is one of the highest-referring BNI chapters in Northern Virginia. We meet Tuesdays at 7am at Amphora Diner Deluxe in Herndon, VA.
• Brain Tumor Foundation: The Brain Tumor Foundation (BTF) guides and supports patients and families during the turbulent times when their lives are touched by a brain tumor.
• The Musella Foundation For Brain Tumor Research & Information

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Click on a thumbnail image to view it in full size.

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“Since I’ve seen you guys last, I’ve put 23,000 miles on my truck, driving to Alaska and back (all the way up to the Arctic Ocean) including a side trip to Northern California, six weeks in British Columbia and several weeks in the Yukon. Believe it or not, I didn’t have ANY car troubles, except for two flat tires. I have you guys to thank for that, as you’ve taken very good care of my beat-up old truck.”

“Thank you for the service you performed on my car. This worked beautifully for me. I left it one night and picked it up the next. Your person dropped me off at work and picked me up that night, and I was really never without my car.”

– Linda

“I’m glad I took my stepson’s Suzuki to you guys for the professionalism I’ve grown to know and respect.”

– Rene R.

“I wanted to say thanks for the work performed on my 1992 Mazda 929. It is running great (knock on wood), I had forgotten how well this car can perform.”

– Dave

“Thanks for the work on the Range Rover Defender. The increase in performance was immediately noticeable. I’d love to take you up on your offer and see if we can get the rack cheaper than going through their distributor in the US.”

– Clay

“I just want to tell you how much I enjoy your web site. I printed out a lot of helpful information. In doing the 30,000 mile service we discussed, does this include changing/reverse flushing antifreeze? May need this done as I don’t think my daughter Lindsay has had this done. Lindsay’s safety on the road is my primary concern, so please don’t hesitate to contact me to let me know what, if anything your technician finds after going over the car. Once again, thank you!”

– John

“Thank you for your generous care of our Neighborhood Networks families in the service you provide.”

– Marilyn Bursch, Tonja Guzy

“We thank you for sending your check for our old and faithful Volvo. We hope your son is enjoying it. Most of all, thank you for your kind words. We have appreciated your fine service over the years. If we return to Reston, please know we will be coming back to R & R!”
– Bernadette and Michael Monroe

“Over the weekend, I had an opportunity to drive my newly repaired Windstar for the first time and just wanted to tell you how great it handles since you made all those structural repairs to the sub-frame. No noises from the front end or the brakes, and no burning oil smell either. Jeff told me he saw the old rusty parts, and is amazed that it didn’t leave me sitting by the side of the road – or worse!”

“Thanks again for all the work you did on my van. Great job! I’ll have no hesitation about driving Michigan in September.”

“Thank you for your car and for being my pit crew. I had a great time taking my new Beetle out on the track at Summit Point and it was nice to know you’d checked the car out for me before I left.”
– Laura Strand

“Troop 3570 would love to thank you for all the work you put into our Car Sense activity. It was very kind of you to open up your shop for our use. Al the work that you and your mechanics put into our activities made them very successful and I know that our troop and all the other scouts really learned a lot and had a fun time doing it. Again, we are very grateful for all the time and effort you put in and without you, the day would not have been such a stand out day.”
– Troop 3570

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R&R wants to be your trusted family mechanic. These days, earning trust isn’t easy, we know, but we’re up to the challenge. For more than 35 years, R&R has built relationships in Loudoun and Fairfax counties one family at a time by providing honest, straightforward car repair advice and service.

We understand that different people have different expectations when it comes to their cars. You may want to maintain the warranty on your truck, keep your used Toyota serviced for your college student, or obtain expert repair for your prized Jaguar. R&R Auto Service makes sure we understand your car needs, so we can deliver on our promise of great auto repair and service.

In the summer of 1972, Robert and Richard graduated from Carnegie Mellon University with degrees in Physics and Computer Sciences, respectively. Both had had enough of college for the time being and wanted to do something completely different. Combining Rob’s love of British sports cars and Rich’s interest in locks and knowledge of business, R&R Auto Service, Lock & Security was born. After a short time, the repair side of the business burgeoned, and we dropped the “lock and security” part.

We soon outgrew our Arlington facility and relocated to Tyson’s Corner in early 1975. This is back when Tyson’s had only one car dealership, few office buildings, and no traffic! Our facility was 6000 square feet and had four lifts. No longer did we have to remove Jaguar engines with the car-on-jack stands. Richard had become proficient in tracking down the elusive British part and decided to stay at our original location in Arlington, which was renamed Rich’s Imported Auto Parts. Those old timers who had English cars during this period probably purchased their parts from Richard.

In 1978, Rob’s brother David, who had a degree from Yale, joined R&R as service manager with his seeing-eye dog, Christie. In 1981, after the demise of two revered British marquees, MG and Triumph, we decided to add Saab, Volvo, and Japanese cars to our service offerings. Saab and Volvo were just quirky enough to appeal to the British masochist–er, we mean mechanic–in us (Did you know that the Saab 99/900 engine block was derived from the Triumph TR7 block?), and the Japanese cars were definitely here to stay.

In 1990, we opened our second location in Sterling, Virginia, managed first by David’s wife, Sue, and then by Rob. In 1997 David and Sue retired, and Rob made the decision to close our Tyson’s operation after 22 years. Rob could have hired someone to run one of the locations, but not to his satisfaction. Repairing cars is not like making hamburgers, and we are not the McDonalds of car repair.

In 2001, the R&R neighborhood in Sterling was the sticks. We had almost as many trees here as Tyson’s Corner did in 1975. Now we are one-half mile from the Dulles Greenway and much too close to rush hour gridlock on Route 28. That’s progress, we suppose. Now if only there was some place with cars, but no traffic…

Our Technicians are ASE Certified:

• Two are ASE Certified Master Auto Technicians
• Two are ASE Certified Advanced Level Specialists in Engine Performance
• Two are Virginia DEQ Certified Emission Repair Technicians

Rob Carter and Your R&R Team